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Foreign Policy Analysis
The Mission of the Bureau of Diplomatic Security

The Mission of the Bureau of Diplomatic Security


TOM BROKAW: I’M TOM BROKAW,
NBC NEWS, NEW YORK. THE AMERICAN EMBASSY IN LEBANON
AT LUNCHTIME IN BEIRUT TODAY. A HUGE BOMB DESTROYED
MOST OF THE BUILDING. 39 PEOPLE WERE KILLED,
INCLUDING AT LEAST 5 AMERICANS. NARRATOR: ON APRIL 18, 1983,
THE EARLY AFTERNOON CALM IS SHATTERED BY
A SUICIDE CAR BOMBING AT THE U.S. EMBASSY IN BEIRUT. THE DEADLIEST ATTACK ON
A U.S. DIPLOMATIC MISSION UP TO THAT TIME,
THE EVENT IS A CATALYST AND A TURNING POINT. U.S. DIPLOMATIC SECURITY WOULD
BE THRUST INTO A MODERN ERA OF NEW ENEMIES,
EVOLVING THREATS, AND AN ENTIRELY NEW SET
OF OBSTACLES TO DIPLOMACY. WORLD WAR I
AND THE THREAT OF SPYING PRESENT CONCERNS BEYOND
THE CAPABILITIES OF THE DIPLOMATIC STATUS QUO. RISING TO THAT CHALLENGE,
PRESIDENT WOODROW WILSON DETAILS SECRET SERVICE AGENTS
TO THE STATE DEPARTMENT. THEN ON APRIL 4, 1916, SECRETARY OF STATE
ROBERT LANSING, RECOGNIZING THAT WARTIME NEEDS
ARE ABOVE AND BEYOND THE SCOPE AND MISSION
OF THE SECRET SERVICE, CREATES THE FIRST
STATE DEPARTMENT SECURITY OFFICE, THE SECRET INTELLIGENCE BUREAU. MAN: WHEN, UH, UH,
SECRETARY OF STATE LANSING, UH, REALIZED THAT HE NEEDED
SOMEONE TO HELP SECURE, UH, OUR, UH, EQUITIES, UH,
IN THE FOREIGN SERVICE, IN THE STATE DEPARTMENT,
AND TO BE A PART OF, UH, WHAT WAS OUR RESPONSIBILITY
IN ENSURING THAT FOREIGN DIPLOMATS
WERE APPROPRIATELY PROTECTED, HE ENLISTED THE ASSISTANCE
OF BILL NYE. MR. NYE WAS OUR FIRST
CHIEF SPECIAL AGENT. UH, 1916. HIS PRIMARY DUTY
WAS TO ENSURE THAT GERMAN DIPLOMATS WERE WATCHED. NARRATOR: WITH THE END
OF THE GLOBAL CONFLICT IN NOVEMBER OF 1918, THE UNITED STATES FINDS ITSELF, FOR THE FIRST TIME
IN ITS HISTORY, A MAJOR PLAYER
ON THE WORLD STAGE. FOR ITS PART,
THE STATE DEPARTMENT RECOGNIZES THE RESPONSIBILITIES
OF ITS NEW ROLE AS AN INTERNATIONAL LEADER, AND COMMITS TO DO MORE
TO PROTECT ITS COMMUNICATIONS, ITS DIPLOMATS,
AND ITS OBLIGATION TO THE PURSUIT OF
POST-WAR DIPLOMACY. WITHIN 20 YEARS,
THE WORLD IS ONCE AGAIN ENGULFED BY THE FLAMES
OF CONFLICT. DURING WORLD WAR II,
STATE DEPARTMENT SECURITY SERVES THE ALLIED EFFORT AT THE BEGINNING OF
WHAT IS HOPED TO BE A COLLABORATIVE,
POST-WAR WORLD. AN EXPANDED OFFICE OF SECURITY
IS ESTABLISHED, AS IS A FORMAL PARTNERSHIP
WITH THE MARINE CORPS FOR EMBASSY SECURITY GUARDS, AND DIPLOMATIC
SECURITY OFFICERS ARE NOW POSTED ON
EMBASSY STAFFS. MILLER: WE BECAME MORE FOCUSED
ON THE DOMESTIC SIDE. OUR BACKGROUND INVESTIGATIONS. UH, YOU KNOW, THERE WERE
A NUMBER OF INCIDENTS WHERE WE WERE CALLED TO THE HILL,
IN FACT, BECAUSE OF OUR, UH, VETTING OF
SOME VERY IMPORTANT DEPARTMENT OF STATE,
UH, PERSONALITIES. WE WERE IN CONFLICT
WITH THE WHITE HOUSE AT SOME POINTS DURING
THAT TIME PERIOD AS WELL. AND SO, WE WERE DEVELOPING
OUR INVESTIGATIVE TALENTS. NARRATOR: FROM THE OUTSET
OF DIPLOMATIC RELATIONS IN 1933, SOVIET SURVEILLANCE OF
THE U.S. MOSCOW EMBASSY IS CONSTANT. BUT A SEPTEMBER 1952
SECURITY SWEEP REVEALS A BREACH
AT THE HIGHEST LEVEL. MILLER: THE SOVIET UNION HAD GIVEN THE AMBASSADOR TO, UH,
FROM THE U.S. A GIFT OF A GREAT SEAL. IT WAS A REALLY NICE
WOOD CARVING THAT HE PUT IN HIS OFFICE
IN HIS RESIDENCE. OVER TIME, THOUGH,
THERE WERE MEMBERS OF THE, UH, UH, EMBASSY WHO BEGAN
TO REALIZE THAT, WOW, THE SOVIET UNION, UH, MINISTERS THAT WE’RE
MEETING WITH, THEY KNOW MORE THAN WE DO ABOUT THE CONVERSATION
WE’RE GONNA HAVE BEFORE WE EVEN GET THERE. ULTIMATELY, THEY WERE
ABLE TO FIND THAT IT WAS THE GREAT SEAL
THAT WAS TRANSMITTING THE CONVERSATIONS BACK. IT TOOK A BIT BECAUSE
WE NOT ONLY HAD TO FIND THE THREAT,
WE ALSO HAD TO LET THE KGB NOT KNOW THAT
WE WERE LOOKING FOR IT. WE DIDN’T WANT TO
GIVE AWAY THE FACT THAT WE WERE AWARE
SOMETHING HAD CHANGED. THAT’S KIND OF THE GAME
THAT WE PLAY IN OUR, UH, COUNTERMEASURES, UH, PROGRAMS. NARRATOR: IN THE 1970S,
TERRORISM IS ON THE RISE, AND INCREASINGLY
DIRECTED AT EMBASSIES. ON NOVEMBER 4, 1979,
IRANIAN STUDENT MILITANTS STORM THE U.S. EMBASSY AND TAKE MORE THAN
60 AMERICANS HOSTAGE, WITH 52 HELD A TOTAL
OF 444 DAYS. THIS INCLUDES THE REGIONAL
SECURITY OFFICER, THE ASSISTANT REGIONAL
SECURITY OFFICER, AND 9 MARINE SECURITY GUARDS. ON NOVEMBER 21, 1979, PAKISTANI STUDENTS STORM
THE U.S. EMBASSY IN ISLAMABAD AND KILL A MARINE
SECURITY GUARD– CORPORAL STEVEN J. CROWLEY. HISTORICALLY, EMBASSIES HAVE
BEEN VIEWED AS SAFE HAVENS, BENEFITING FROM THE COOPERATION AND THE PROTECTION
OF THE HOST COUNTRY. NOW IN LESS THAN 3 WEEKS, TWO COUNTRIES,
IRAN AND PAKISTAN, PROVE TO BE
AT BEST UNCOOPERATIVE WITH REGARD TO PROTECTION. THEN, ON APRIL 18, 1983… BROKAW: IT WAS A TERRIBLE
DAY IN A CITY WHICH HAS EXPERIENCED
SO MUCH TRAGEDY. THE AMERICAN EMBASSY IN BEIRUT SHATTERED BY A HUGE BOMB. MILLER: AFTER THE BOMBINGS IN,
UH, BEIRUT AGAINST THE MARINES AND THEN ALSO
THE EMBASSY BOMBINGS, THE SECRETARY OF STATE
IMPANELED A GROUP OF EXPERTS. MAN: THE SECOND BOMBING
OF OUR EMBASSY IN BEIRUT HAD REPERCUSSIONS
THAT TRANSCENDED THE MERE INTERESTS OF
THE DEPARTMENT OF STATE AND THE PERSONNEL
OF THE DEPARTMENT. THE CONGRESS AND PEOPLE OF
THE UNITED STATES WERE OUTRAGED. THE INMAN COMMISSION, WITH
BOBBY RAY INMAN AS CHAIRMAN, WAS THUS BORN IN,
UH, LATE 1984. NARRATOR: THE INMAN PANEL
CALLS FOR A BROAD RANGE OF
SECURITY IMPROVEMENTS, INCLUDING INCREASED SETBACKS
BETWEEN EMBASSIES AND PUBLIC STREETS, A MAJOR BUILDING PROGRAM
TO IMPROVE SECURITY IN EXISTING EMBASSIES, AND THE BUILDING
OF NEW EMBASSIES TO REPLACE THOSE THAT CANNOT
MEET THE NEW STANDARDS. A DIRECT RESULT
IS THE CREATION OF THE BUREAU OF
DIPLOMATIC SECURITY, AND THE DIPLOMATIC
SECURITY SERVICE WITHIN THE U.S.
STATE DEPARTMENT. THE SUBTLE ART FORM
OF DIPLOMATIC SECURITY WILL NEVER BE THE SAME. MILLER: THERE WERE A NUMBER OF
US WHO WERE HIRED AT THE TIME THAT WERE CALLED
THE INMAN BABIES. DIPLOMATIC SECURITY
WAS ESTABLISHED. THE OVERSEAS SECURITY ADVISORY
COUNCIL WAS ESTABLISHED, AND I THINK IT WAS
REALLY THE BIRTH OF OUR ORGANIZATION
AS WE KNOW IT TODAY. NARRATOR: DESPITE
IMPROVING AWARENESS AND SECURITY
AT OVERSEAS EMBASSIES, TERRORISM STRIKES
IN EAST AFRICA. ON AUGUST 7, 1998, TWO TRUCKS
LADEN WITH EXPLOSIVES ENTERED THE U.S.
EMBASSY COMPOUNDS IN NAIROBI, KENYA,
AND DAR ES SALAAM, TANZANIA. AT 10:35 A.M. AND 10:39 A.M.
RESPECTIVELY, AL-QA’IDA STRIKES
ITS FIRST BLOWS, KILLING 224 PEOPLE,
INCLUDING 12 AMERICANS. WOMAN: WHEN THE EAST AFRICA
BOMBINGS HAPPENED, AND LET’S CALL THIS AL-QA’IDA’S
COMING-OUT PARTY, UM, YOU KNOW,
POSTS IN EAST AFRICA WERE CONSIDERED LOW THREAT. AS MANY POSTS AROUND THE WORLD
WERE IN 1998. MILLER: WE HAD TO COME
TO TERMS WITH YET AGAIN WHERE IS THE WORLD GOING TO, AND HOW DO WE KEEP UP WITH IT? MORE IMPORTANTLY, HOW DO WE
ADVANCE PAST THAT KEEPING UP AND GROW CAPACITY
FOR THE FUTURE? NARRATOR: THE CLINTON
ADMINISTRATION COMMISSIONS THE ACCOUNTABILITY
REVIEW BOARDS, CHAIRED BY ADMIRAL
WILLIAM J. CROWE, TO INVESTIGATE THE BOMBINGS AND MAKE RECOMMENDATIONS
ON EMBASSY SECURITY. BASHNAN: IT MADE EVERYBODY
TAKE A LOOK AT HOW DO WE DETERMINE
WHAT THREATS ARE AND WHERE THEY COME FROM? WE HAD TO IMMEDIATELY
LOOK AT OUR FACILITIES. WE HAD TO SAY, WE COULD
BE THE NEXT TARGET. IF I WAS A BAD GUY,
WHERE WOULD I GO, RIGHT? WHAT WOULD I ATTACK? NARRATOR: THE SEPTEMBER 11,
2001, ATTACKS BEGIN AN ERA OF
EXPEDITIONARY DIPLOMACY, REQUIRING ENHANCED
DIPLOMATIC SECURITY IN INCREASINGLY
HOSTILE ENVIRONMENTS AROUND THE WORLD. BUT DIPLOMACY CANNOT BE
CONDUCTED FROM A BUNKER. FOR ITS PART, THE BUREAU
OF DIPLOMATIC SECURITY DOES ALL IT CAN TO FURTHER
SECURE THE DIPLOMATIC MISSIONS IN WAYS THAT DO NOT
INHIBIT DIPLOMACY, EVEN IF IT MEANS
THE DIPLOMATS THEMSELVES AND THEIR SUPPORT STAFFS
MUST STILL FACE ALWAYS-EVOLVING RISKS DURING
THE CONDUCT OF THEIR DUTIES. MILLER: WE ARE ALWAYS
DOING MORE WITH LESS, BECAUSE AS WE ACCEPT THOSE
ADDITIONAL RESPONSIBILITIES, WE’RE ALWAYS TASKED
WITH MORE RESPONSIBILITIES. AND THE WORLD IS
EVER MORE UNSAFE THAN IT WAS THE DAY BEFORE. AS WE LOOK AT THE–
THE TERRORIST, UH, PROGRAMS AROUND THE WORLD
THAT WE’RE HAVING TO COMBAT, THE LAST DECADE AND A HALF
SINCE 9/11, IT’S BEEN A CONSTANT SPRINT
IN A MARATHON RACE, AND WE’VE CONTINUED
TO GROW OUR PERSONNEL TO THE POINT THAT
WE’RE AT TODAY, AND I CAN SPEAK SPECIFICALLY
TO THE SPECIAL AGENTS
AS AN EXAMPLE. MAN: WITH DS, WE’RE IN EMBASSIES
IN 275-SOME-ODD POSTS WORLDWIDE. EVERY COUNTRY HAS
A DIFFERENT ATMOSPHERE. EVERY COUNTRY HAS
A DIFFERENT CHALLENGE. BUT ALL COUNTRIES,
WE ARE TRYING TO ESTABLISH
DIPLOMATIC RELATIONS AND–AND WE WANT PEOPLE TO BE
FREE TO GO AND ENGAGE AND INTERACT, AND HOW
DO WE PERMIT THEM TO DO WHAT NEEDS TO GET DONE WHILE PROTECTING THEM AGAINST
WHAT WE ARE AFRAID OF? I-I THINK THAT’S
THE CHALLENGE THAT WE FACE. BASHNAN: WHAT I’VE ALWAYS
TRIED TO EMULATE AND TRY TO TEACH AGENTS– OUR JOB IS NOT TO SAY NO. OUR JOB IS TO SAY
HOW TO MAKE IT HAPPEN. MAN: IT’S REALLY MORE OF
AN ART FORM THAN A SCIENCE. UM, WE HAVE TO–WE HAVE
TO LOOK AT THE SITUATION, WE HAVE TO ADAPT
TO THE SITUATION. ANTOINE: AND PROTECTING
THINGS LIKE CONVERSATION AND NEGOTIATION. IT’S AWFULLY TOUGH
TO BE HEAVY-HANDED AND APPEAR TO BE HEAVY-HANDED, AND THINK THAT THAT’S GONNA
END UP SUCCESSFUL. SO, WE HAVE TO HAVE IT IN
SAFELY AND SECURELY, BUT HAVE IT LOOK AS IF
IT MAY BE SOMETHING ELSE. IT HAS TO LOOK NORMAL. [INDISTINCT SHOUTING] NARRATOR: ON DECEMBER 18, 2010, A WAVE OF
DEMONSTRATIONS, PROTESTS, RIOTS, AND CIVIL WARS
SWEEPS ACROSS THE MIDDLE EAST. IT WILL BECOME KNOWN
AS THE ARAB SPRING. MILLER: THE ARAB SPRING
WAS, UH–IN CAIRO, EGYPT, I WAS THE REGIONAL
SECURITY OFFICER. FOR THE ARAB SPRING
TO HIT WHEN IT DID, JANUARY 25, FOR US, OF 2011, IT COULD NOT HAVE HAPPENED FOR
OUR EMBASSY AT A BETTER TIME, BECAUSE WE WERE PREPARED. WE HAD BEEN ABLE TO USE
THE 2 1/2 YEARS BEFORE TO EXERCISE OUR PROGRAMS,
TO ENSURE THAT WE HAD OUR LOCAL GUARDS
UP TO THE ABSOLUTE BEST STANDARD WE COULD
POSSIBLY BRING THEM. WOMAN: WHAT I HAD TO DO WAS ESTABLISH NEW
TRANSPORTATION ROUTES TO ALL OF THE ARAB
SPRING-AFFECTED CITIES, EMBASSIES AND CONSULATES,
OUT OF FRANKFURT. SO, IT INVOLVED
FINDING NEW AIRLINES. IT INVOLVED FINDING NEW
PARTNERS TO WORK WITH, WHICH IS GREAT WHEN YOU
HAVE THE TIME TO DO SO, WHEN YOU HAVE TO TIME
TO MAKE CONTACTS AND WORK THROUGH IT ALL, FIGURE
OUT HOW YOU’RE GONNA DO IT. DURING THE ARAB SPRING,
WE NEEDED TO GET THEM THE TOOLS THEY NEEDED
ON THE GROUND IMMEDIATELY. AND SO, WE HAD TO DO THIS
ALL RIGHT AWAY, WHICH IS WHAT MADE IT
SO CHALLENGING. WOMAN: COUPLE DAYS
AFTER THE BEGINNING OF THE–THE REVOLUTION,
ARAB SPRING, IN EGYPT, UM, I WAS SENT OUT
TO THE AIRPORT. I WAS THE ONLY ONE IN
THE REGIONAL SECURITY OFFICE THAT HAD AN AIRPORT PASS, AND HAD THE AIRPORT CONTACTS TO FIND OUT WHICH
AIRLINES WERE FLYING. WE HAD ARRANGED THROUGH
OUR MILITARY CONTACTS TO GET AN AIR HANGAR
THAT WE COULD ACTUALLY START HAVING CHARTER FLIGHTS
COME IN. SO, FOR THE NEXT WEEK,
I WAS OUT AT THE AIRPORT ASSISTING THE CHIEF OF MISSION
STAFF AND THEIR FAMILIES GETTING OUT AS WELL AS
PRIVATE AMERICANS GETTING ON CHARTER FLIGHTS TO–
TO GET OUT OF EGYPT, TO GET OUT OF
THE SITUATION THERE. MILLER: OUR MARINES WERE
VERY WELL DRILLED. THE–MY ENTIRE OFFICE– WAS AWARE OF
THEIR RESPONSIBILITIES. MY, UH, TEAM WAS REMARKABLE IN THE DEPTH OF KNOWLEDGE THAT
THEY HAD OF THEIR PROGRAMS. IT ALLOWED US THEN TO HELP
DEFEND THE MISSION AND THEN TO ORCHESTRATE
THE EVACUATION OF NOT ONLY OUR FAMILY MEMBERS BUT CLOSE TO 7,000 OTHER
U.S. AMERICAN CITIZENS, AND SO, THAT WAS A CULMINATING
EVENT PERSONALLY AS A–A REGIONAL
SECURITY OFFICER, BUT IT ALSO SHOWED TO ME
THE FRAGILITY OF MANY OF OUR MISSIONS
OVERSEAS, BECAUSE IT WAS ACTUALLY A SURPRISE
TO MANY OF US, TO MOST OF US, TO ALL OF US, THAT THE ARAB SPRING
ERUPTED AS IT DID. ANTOINE: AND I THINK THAT’S–
THAT’S THE BALANCE WE STRUGGLE
TO FIND, IN ANY SECURITY AGENCY, IS, IS,
HOW DO YOU STAY AGAINST SOMETHING THAT
YOU’VE NEVER SEEN BEFORE? HOW DO YOU PREPARE FOR SOMETHING
THAT YOU’VE NEVER SEEN BEFORE? NARRATOR: FOLLOWING
LESSONS LEARNED FROM THE SEPTEMBER 2012 ATTACK ON THE AMERICAN DIPLOMATIC
COMPOUND IN BENGHAZI, LIBYA, THE BUREAU OF
DIPLOMATIC SECURITY CREATES THE NEW HIGH-THREAT
PROGRAMS DIRECTORATE TO OVERSEE SECURITY
AT THE MOST CRITICAL HIGH-THREAT POSTS
THROUGHOUT THE WORLD. MAN: WHAT THAT MEANT WAS
THOSE POSTS WHICH WERE NOW PART OF A NEW DIRECTORATE, THE HIGH-THREAT PROGRAMS, WOULD GET EXTRA FOCUS, MUCH MORE, UM,
EXPEDITIOUS RESOURCES, WHETHER IT’S
PERSONNEL, FUNDING, WHATEVER THE CASE MAY BE,
WE HAD TO DO THINGS IN A MORE, UM,
EXPEDIENT MANNER. MORRIS: WHAT I LIKE PEOPLE
TO UNDERSTAND ABOUT DS IS JUST HOW MUCH WE DO. BASHNAN: WE’RE CONCERNED
ABOUT IDENTITY THEFT. WE’RE CONCERNED ABOUT, UM,
TAX FRAUD, MISUSE OF
SOCIAL SECURITY BENEFITS, ALL TYPES OF THINGS THAT REALLY
GET INTO COMPLEX CASES. BEELS: ANY FEDERAL CRIME THAT’S
TIED TO VISA AND PASSPORT FRAUD, WE DO INVESTIGATE. WE’VE SEEN HUMAN TRAFFICKING
AND SMUGGLING, WHICH IS A HUGE PROBLEM,
ESPECIALLY OF CHILDREN
AND WOMEN. SO, THE TRAVEL DOCUMENTS ARE–
ARE VERY IMPORTANT FOR THAT, WHETHER IT BE JUST TO
SMUGGLE THOSE PEOPLE IN SO THEY CAN HAVE
A BETTER LIFE OR, YOU KNOW, THEY ACTUALLY
ARE A CRIMINAL ELEMENT THAT’S COMING IN TO DO
THE U.S. HARM. BASHNAN: ONE OF OUR
BIGGEST CHALLENGES IS TO PROTECT THE INTEGRITY OF A U.S. PASSPORT,
A U.S. VISA, U.S. TRAVEL DOCUMENT. BEELS: THE U.S. PASSPORT
IS THE MOST COVETED TRAVEL DOCUMENT IN THE WORLD. SAME THING, TOO,
WITH THE U.S. VISA. THEY’RE VERY
IMPORTANT DOCUMENTS AND THEIR INTEGRITY,
AND PROTECTING THEIR INTEGRITY, IS–IS VERY IMPORTANT,
AND A BIG MISSION FOR DS. ANTOINE: WE’VE COME SO FAR IN
THE LAST 13, 14 YEARS I’VE BEEN HERE, AND–AND THE 100 YEARS IT HAS
TAKEN TO GET TO THIS POINT. WE CAN JUST IMAGINE WITH
THE CYBER SECURITY THREAT, WITH MORE EMBASSIES AND
CONSULATES GOING UP WORLDWIDE, INCREASING DIPLOMATIC
RELATIONS, WE’RE NOW IN PLACES
THAT TRADITIONALLY, WE WOULDN’T HAVE BEEN OR ARE MORE DANGEROUS
THAN WERE PREVIOUSLY. NARRATOR: DIPLOMACY HAS BECOME,
AND WILL REMAIN FOR THE FORESEEABLE FUTURE,
A DANGEROUS CAREER. BUT THE FOCUS MUST ALWAYS BE ON PROTECTING THE DIPLOMATIC
PROCESS FIRST AND FOREMOST, ATTENDANT UPON WHICH
THE DIPLOMATS, THE STAFFERS, AND THE BUREAU OF DIPLOMATIC
SECURITY ALL AGREE. MILLER: SO, AS I LOOK AT
OUR ABILITY TO INFLUENCE FOREIGN POLICY AS AN ENABLER, WE HAVE A–A TREMENDOUS
ORGANIZATION THAT BOTH DEVELOPS INFORMATION
FROM ACROSS THE SPECTRUM, FEEDS THAT TO THE POLICY MAKERS TO TELL THEM WHAT THE THREATS
AGAINST US ARE. WE DO TAKE OUR DIPLOMATS
INTO MOGADISHU. WE DO PROVIDE OPPORTUNITIES
FOR OUR DIPLOMATS TO SEE EVERYONE ACROSS THE SPECTRUM
OF–OF SOCIETY IN DIFFICULT PLACES LIKE
PAKISTAN, AFGHANISTAN, AND IRAQ. BAKER: THERE’S ALWAYS
A GIVE AND TAKE BETWEEN DS AGENTS AND FOREIGN
SERVICE OFFICERS, WHO ARE THE GENERAL DIPLOMATS
OF THE STATE DEPARTMENT. THE SIMPLE FACT
OF THE MATTER IS WE’RE OUT THERE TO HELP
THEM DO THEIR JOB. I DO THINK THAT THAT
GIVE AND TAKE IS HEALTHY, AND I SAY THAT BECAUSE IT MEANS THAT WE’RE PAYING ATTENTION
TO THEIR JOB AND THEY’RE PAYING ATTENTION
TO OUR JOB, TOO. ANTOINE: WE ARE DIPLOMATS,
AND WHEN WE GO ABROAD, WE DON’T HAVE
THE LUXURY TO DEMAND WHAT WE THINK WE NEED
TO CREATE THE ENVIRONMENT WE KNOW WE WANT. SO, WE HAVE TO ASK,
BEG, PLEAD, NEGOTIATE, AND–AND USE ALL OF
THE DIPLOMATIC TECHNIQUES THAT WE DEVELOP AND ARE TAUGHT DURING THE COURSE OF A CAREER TO ACCOMPLISH THOSE TASKS. BASHNAN: THIS GOES BACK
TO THAT DELICATE BALANCE, THAT SUBTLETY THAT WE HAVE
TO ENSURE THAT WE PROVIDE AS SAFE AND SECURE
AN ENVIRONMENT AS
WE CAN TO OPERATE, BUT WE ALSO HAVE TO BE OUTSIDE
THOSE WALLS OF THE EMBASSY, TO EXPERIENCE THE CULTURE,
TO SHARE OUR CULTURE. MORRIS: WE OFTEN THINK OF
OUR DS AGENTS. THERE’S ALSO SO MUCH MORE, WHETHER IT’S THE SECURITY
TECHNICAL SPECIALISTS AND SECURITY
ENGINEERING OFFICERS THAT TAKE CARE OF THE TECHNICAL
SECURITY ASPECT, OR THE DIPLOMATIC
COURIER SERVICE. WHAT IS REQUIRED TO KEEP
AN EMBASSY SAFE, DESPITE CONDITIONS
ON THE GROUND, WHATEVER THEY MAY BE,
IS SO VARIED. SO, WHAT WE DO IS SO MUCH MORE
THAN YOU ORIGINALLY EXPECT. ANTOINE: ONE–ONE OF THE THINGS
I USE TO DESCRIBE HOW WE GO ABOUT OUR–
OUR BUSINESS AND JUST ABOUT EVERY DAY,
IS A DELICATE DANCE, AND THERE’S A SAYING IN DS,
WE CALL IT SEMBER GUMBY. SEMPER GUMBY.
SO, IT’S KEEP IT FLEXIBLE IT’S–AS–AS THE MARINE CORPS
SAYS “SEMPER FI,” WE HAVE TO BE A LITTLE BIT
MORE MALLEABLE THAN THAT, SO. THAT BASICALLY IS–IS
HOW WE GO ABOUT ALMOST EVERY DAY THAT WE–
WE SPEND IN DS. MILLER: IF YOU’RE PREPARED,
YOU’RE ABLE TO–TO JUMP UP AND SAY, “COACH, I’M READY. SEND ME IN.
PUT ME IN THE GAME.” THAT’S THE MESSAGE THAT
I’VE TRIED TO LEAVE WITH THOSE IN DS WHO WILL
FOLLOW ME AS WELL, IS IT’S NOT ABOUT, UH,
LOOKING GOOD TODAY, IT’S ABOUT PREPARING
FOR THE MISSION TOMORROW. [“AMERICA THE BEAUTIFUL”
PLAYING]

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