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Microsoft Teams admin tutorial and updates (Microsoft Ignite)

Microsoft Teams admin tutorial and updates (Microsoft Ignite)


(upbeat music) (audience applauds) – Hello and welcome to
Microsoft Mechanics Live. Coming up, we’ll discuss
how Microsoft Teams is built to ensure a secure and compliant collaboration environment, and how you can manage Microsoft Teams with the controls needed, while keeping a great
experience for your users. We’re gonna share the newest security and compliance features,
such as data loss prevention, information barriers, and
new retention policies. Then we’ll also dig into
the controls and tools, including network planner,
Advisor for Teams, enhanced calling, device management, and here to show us how,
we’re joined by Anne Michels from the Teams group, welcome Anne! (audience applauds) – Thank you, it’s great to be back! – Thank you, it’s been too long since you’ve been on the show. All right, so we talk a lot on the show about how Teams really can help everyone easily access information and
collaborate with one another, but the ability to securely
and compliantly manage Teams is kind of something super important that’s part of the story as well. Can you share what some of
the controls that you use then as an admin in Teams, and
why these are important? – Absolutely, so as you all know, Teams gives users the tools
they need to work effectively. But when end users use
Teams, it also means they don’t need to use those
consumer-grade products that do not always meet the security and compliance requirements
of your organization. And that is very important. We have built Teams so that
you can stay in control. I’m here, in the Microsoft
Teams admin center, and in here, you can manage
Teams, messaging policies, org-wide settings, and much more. And we continue to add
more functionality here to enable you to more
granularly manage the service. – All right, so can you show
us some of the new controls and capabilities with Teams? – So let’s start with one
that I know a lot of you have been waiting for, private channels. I am sure you all heard the
announcement earlier this week that private channels are now, it’s generally available
in Microsoft Teams. So here in the admin
center, in teams policies, this is where you can
manage what users can do in channels and in Teams. And we have added a new global setting that allows you to enable or disable the creation of private
channels in your tenant. – All right, so I’m gonna
show you what it looks like from the user perspective. So, now you can see a couple things here, indications of private channels. I’ll just zoom in so you can see the lock. So the lock icon’s right here, and basically, I’ve got a
nice little circle around it, basically you can see any time a private channel’s been created, the nice thing is it’s really
easy to make one of these. So I’ll go ahead and add a channel. When I do that, I’m actually given a couple
of different options. I have to give it a name,
so I’ll just call it demo. And then we’ll go ahead and give it either a standard or
a private demarcation. Now the nice thing with private is once I have built this channel, I can basically invite just
the people within a larger team who need to communicate
within that private channel. So you’ve got kinda private access in groups within your teams. But, now I know that
we’ve added a lot more in the areas of policy management. Can you show us what else is new there? – So, let me jump into PowerShell. We are adding new policy
assignment capabilities. In the past, when you wanted
to assign a policy to a group, you first had to pipeline it down to the members of the group, before you could actually
assign the policy. Now, you can assign a policy to a group with a single PowerShell command let. And I know this is a capability that many of you have been waiting for because it will save many of
you a lot of time scripting. – Right, and you can
get all this, obviously, from the PowerShell gallery. You can basically down, and interject the module that you need. So, this gives you then the
control over the policies, how they’re applied across Teams, and then the groups that
are using automation, but how do these policies then compare, ’cause we were talking
about Teams’ policies, and some things in the Teams admin portal, with some of the things that we set through the Microsoft
365 compliance center or security center? – So, the way how to think about policies is that the policies that are specific to an app or a service, like
for example, private channels, you will configure them in
their specialist portal, like we saw with private
channels in the admin center, right, the Microsoft Teams admin center. But then for any policies
that are across Microsoft 365, you configure them here, in the Microsoft 365 compliance center. Here you can find things
like retention, for example. And the nice thing is when
you set a policy here, you can set it once, and
it will directly apply across all the different
apps in Microsoft 365, including Teams, Outlook,
and SharePoint, for example. Talking about retention, we have actually added the capabilities, or enhanced the capabilities
that you have here. You can now create a deletion policy that is as short as one day. – All right, so I can
see this coming in handy, especially for things like privileged information situations, or mergers and acquisitions,
also legal scenarios. This is a super-handy feature in terms of having that
short retention policy. – Exactly, and to add to
this, earlier this year, we added data loss prevention for chat and channel conversations. So as you all know, we have had DLP on email and on files for a while, but now you can also block messages that contain confidential information. Here, I’m again, in the
Microsoft 365 compliance center, and I have a policy
that blocks any messages that contain financial information, like for example, credit card numbers. Jeremy, why don’t you show us what the end user experience looks like? – All right, so I’m gonna
show you a couple things here. So here I’m actually logged in, and I can see that I’ve tried to send a social security number, and you can see that it was blocked. So I’ll just zoom into this. This time I’ll be able
to draw a better square than before I hope. So we’ll go ahead and do that, and you can see here that
because the actual message contained a social security
number, it got blocked. And you can actually see that, now, and I can get a nice policy tip here to see why that was blocked,
and I get that here as well. So I’ll cancel out of that. And if I go into what
Nestor saw on his side, you can see that the
message was actually blocked due to sensitive content. So he gets a notification effectively that I’ve sent something,
but it’s actually indicated, there was something in
there that was sensitive, and it shouldn’t have been sent. ‘Cause sometimes people
just don’t have that filter, in terms of knowing what the
right thing is to send in chat. And a lot of times, chat
seems like a very familiar, kind of easy-going place, but you still don’t wanna send things like credit card information,
or social security numbers, or ID numbers over that as well. But now, sensitive
information can be flagged for both files, as well as chat. So you can also get roll-up reports, and you can also do some
really pretty cool things in terms of things like Safe
Links as well, as part of this. Safe Links is actually
part of Teams as well, and it will flag you just like Safe Links would do in Office. And basically you have the ability to get links that aren’t safe blocked through the experience there as well. It’s all part of advanced
threat protection, part of Office 365,
it’s gonna protect users from opening malicious links. Now what else can we do in terms of protecting Teams’ information? – We’ve delivered another
highly-requested capability called information barriers, which prevents certain internal teams from communicating with each other. – All right, so, when
would I need something like information barriers? – So let me give you an example. – Okay.
– Sometimes you need to limit information sharing between certain segments of a business. – Right.
– That is often the case because you need to
adhere to ethical walls, regulations, or industry standards. For example, you might be a bank, and you cannot have your
financial advisors team talk to the merger and acquisitions team. And that is exactly what we
prevent here with this script. – Okay, so one of the things
I can do then as a user. So let me go into chats here, and I’m gonna try to
actually chat with Alex. He’s actually a suggested
member and participant, and he’s in my directory
obviously, ’cause it’s Alex. He’s in another segment that
I’m not allowed to chat with. So I can see here, that
I’m actually not allowed, by a policy, to talk to Alex. You can see I’ve got a nice
policy statement again. And the other thing is if I
wanted to go into a team, say, and add Alex into that team,
then if I’m gonna manage that, and we’ll go ahead and
try to add member of Alex. So we’ll go ahead and try that out. And Alex won’t be able
to be added to the team, we’ll see here in just
a second, there we go. Unable to add the user due to the admin settings that we have. So now even though Alex
is in the same group, it’s not going to work. Now if I cancel out of that one, but try to just join somebody
else who’s in my segment, so we’ll try Joni Sherman,
we’ll add her to the team, and this is gonna actually
work in this case, unless she’s already been added. She hasn’t been, so I
can add her to the team as a member or an owner, as you’d expect. Closing out, she’s
actually part of the team. So you can see, selectively, depending on the segment the user’s in, I’ll actually be able to add some people that are in my segment and not add others, if they’re part of a
barriered-off segment effectively. – And it doesn’t just work in channel and chat conversations, we are also working on
bringing information barriers to files in Teams. So not only will your chats be protected, but also the SharePoint files attached on the Team SharePoint. So if a user then tries
to share a file in Teams, information barriers will block that, according to the policy. – Right, and this is a
really great capability. It’s available across
Teams, and also SharePoint. So, if you want to, let’s shift gears and go to one of my
favorite topics, deployment. I know we’re doing a lot there in order to streamline getting Teams
rolled out and deployed, specifically for folks that are coming from Skype for Business. Can you tell us what’s new there? – So for those of you
who are on that journey, we’ve added a few more options. Here you can see the
controls that you have as you make your transition. As you can see, there are now five options to help you control the level and pace of your organization moving to Teams. We have added two new
coexistant modes recently. You can now, for example, continue to use Skype for
Business for meetings, and use Teams for group
collaboration only as a first step. – Right, and now we
actually have more options in terms of different
types of organizations that are out there. I know a lot of people are transitioning from PBX systems to Teams, and adding Teams’ devices as well. So what’s new on the
device management front? – Microsoft phone system
is now even better. We have delivered over 10
updates in the last three months, and this includes things
like enhanced delegation and reverse number lookup. Check out the new phone system administration experience here. A lot of these capabilities, they will actually probably
look familiar to you, because we have brought them over from the Skype for Business admin center. But we have also added
a couple of new ones, like for example dynamic
emergency policies. – Right, but you mentioned something I think near and dear to a lot of people, meeting room devices. Now, setting up these rooms
and really keeping them running can be challenging, right? – Right, but it shouldn’t be. And that’s why you will soon be able to manage your Teams Rooms’ devices directly from the admin center. From assigning configurations,
to restarting devices, and monitoring updates. You will have access to all
the key configuration tools that you need, directly from here. – So, basically what you’re saying here is things like the room system summary, the quality that we have,
all the different rooms that, what they have in terms of
devices and manufacturers, the models, whether or not
they’re healthy, all of that. So my favorite column is actually over here
in the health status, to see how these things are running. So, really awesome stuff, in terms of giving you that visibility across the different rooms
that you have configured. But what other tools then do
we have to help onboard Teams? – So one of the areas that
you need to think through when you provision Teams, is bandwidth. And, to help you with that, we just introduced network planner, which is currently in public preview. With network planner, you can get an idea of required bandwidth
consumption for your organization when you move to Teams. As you can see here in the report, network planner calculates
requirements for deploying Teams across physical locations
of your organization. – And one of the other
things that you can do, in terms of the process
of deploying Teams, the desktop client apps,
or the desktop apps, thanks to the work that we’ve
done with Microsoft Teams and kind of including it as part of the Office deployment packages, it’s actually Click-to-Run based as well. It’s part of the Click-to-Run tool set. So here, with the Office
customization tool, you go to config.office.com. And by the way, all of the
current apps are there, and as you’d expect, you have
the ability then with Teams to add that as part of your
package, as it’s on by default. One thing to note here is when
you select an update channel for the semi-annual channel itself, it’s gonna have, as of January 2020, it’ll be part of the standard install, and also the updates for
semi-annual channel for Office. So, we’ve published an
entire series actually on Microsoft Mechanics, it’s five parts. If you go to aka.ms/officeITseries, it’ll explain everything
about Click-to-Run, how to configure it,
how to troubleshoot it, everything that you’ll wanna know, and how it even uses that
within your config manager or in-tune environments
to get it deployed. So, it’s a pretty good round of updates, but is there anything
else that you can add, in terms of additional capabilities? – Yes, we are also releasing, in public preview, Advisor for Teams. And Advisor for Teams
is a new onboarding tool that helps you bring your
project team together to plan the best possible deployment of Teams in your organization. Advisor for Teams gives you
a shared collaboration space, of course in the form of a
team, and recommended plans. So basically step-by-step
guidance that walks you through how to best deploy the
core team’s workloads in your organization. – Right, and this is a
really great set of updates. And I like how we’re thinking across all the major admin
areas to improve Teams, but, where should I go to learn more? – So if you want to go learn more, go to aka.ms/SuccessWithTeams. This is where you can find
videos, but also best practices, and, most importantly,
technical documentation. – Right, and we’re also building an entire “Microsoft Teams for IT” series on Microsoft Mechanics that
are gonna cover the foundation, it’ll cover Skype to Teams, it’ll cover security and compliance, all coming later this fall. So stay tuned for updates there. Go to Microsoft.com/Mechanics, hit subscribe if you haven’t already. That’s all the time we
have for today’s show. Thank you for watching, and
we will see you next time. – [Anne] Thank you. (audience applauds)
(upbeat music)

3 comments on “Microsoft Teams admin tutorial and updates (Microsoft Ignite)

  1. I have to admit, I use teams for a school project and I simply love it. Its skype, but less annoying, and realy smooth. Would I pay for it? Noooooo but now that I can use it for free, its awesome.

  2. Yeah teams is good, you can edit documents as a team from inside the window, not to mention add websites and other apps the team might need to collaborate. I think the Team's Team is doing a great job.

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