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How To Add Store Policies || Shopify Help Center 2019

How To Add Store Policies || Shopify Help Center 2019


Creating store policies for your Shopify store,
is a great way to reduce support debt, while also building trust with your customers. Consider adding the following types of policies:
Refund, Privacy, Terms-of-service, and Shipping. If you’re new to the channel, consider subscribing
to keep up to date with the latest Shopify video tutorials uploaded every week. You can add or generate policies directly
from your Shopify admin. Start by clicking Settings. Then, click Legal. On the new page, scroll through to choose
which policy you’d like to create. This example starts with the Refund policy. If you already have the text you’d like
to use, enter it in the blank field. Then, use the rich text editor to add style
and formatting to your policies, and to add links and images. If you prefer to use HTML, this function is
supported. Otherwise, you can click Create from template
to use a premade policy template. Templates are currently only available in
English. If you operate your store in another language,
then you need to create your own store policies or translate the template and adjust accordingly. It’s important that you review the template
and make adjustments that are specific to your store. For example, if you only offer refunds or
returns up to 14 days after the date of purchase, then you need to make this change in the text. Although Shopify can generate templates, you’re
responsible for following your published policies. Review your policies carefully before adding
them. You are able to use a policy template for
all sections except shipping. Since shipping is unique to every store, you
are required to create a custom policy. Shipping questions are common when a customer
is ordering products, so it’s highly recommended that you create a shipping policy. See the link for Shopify Community in the
description below to learn more about creating a shipping policy and what to include. After you’re done making changes, click
Save. When you add your store policies, they are
automatically linked in the footer of your checkout pages. Customers might need to see your policies
before they check out, so it’s a good idea to link those pages in your store navigation. This example shows the store policies linked
in the footer menu for easy access at all times. To learn how to add and edit menu items, see
the video linked above. If you use a free theme from Shopify that
was downloaded after November 2018 and you’ve added a shipping policy, then the product
pages on your online store include a link to your shipping policy. This is to communicate any additional costs
associated with the product, or shipping conditions. This example shows the Simple theme. This is a great option to keep customers informed,
but if you want to remove this link from the product pages, see the link below for more
details. For more videos on how to grow your business,
subscribe now! If you still have questions, comment below
or contact the Shopify support team directly.

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